Frequently Asked Questions

Measure your pet's chest girth, neck circumference, and back length. Chest girth, the widest part behind the front legs, is the most important measurement for clothing. Compare your measurements with our size chart, and when in doubt, size up for a more comfortable fit.

We recommend sizing up. A slightly looser fit is much more comfortable for pets than something too tight. You can always adjust with our adjustable straps or tie details on certain styles.

Yes. Many of our designs are suitable for both small dogs and cats. Check individual product descriptions for size recommendations. For cats, a comfortable chest fit is especially important to ensure freedom of movement.

We design with different body types in mind. Each product page includes detailed measurements. If your pet has a unique body type, feel free to message us with your pet's measurements and we'll help you pick the perfect fit.

We use premium, pet-safe fabrics, primarily cotton blends, fleece, and breathable woven materials. All fabrics are Oeko-Tex certified or equivalent, meaning they're free from harmful substances. We prioritize softness, durability, and comfort.

Absolutely. Our fabrics are chosen to be gentle on sensitive skin, with no rough seams, irritating tags, or chemical treatments. Some styles feature anti-static lining for extra comfort. If your pet has severe allergies, feel free to reach out for specific material info.

We test all our fabrics for wash durability. Our prints and colors are set to withstand regular gentle washing. To keep them looking their best, we recommend washing inside out in cold water and air drying.

Every piece is thoughtfully designed by our founder. We don't use generic templates. You'll find original prints, modern silhouettes, and special details like contrast trims, hidden pockets, and adjustable features that you won't see from other pet brands. We believe your pet deserves something as unique as they are.

Yes. We ship worldwide from our warehouse. We offer standard shipping options at checkout. If you need express shipping, please feel free to contact us.

Standard shipping takes 7-14 business days, depending on destination. Processing time is 1-3 business days before dispatch. During sales or peak seasons, please allow a few extra days.

Shipping costs are calculated at checkout based on your location and chosen method. We offer free shipping on orders over a certain amount. Check our shipping policy for details.

We are not responsible for any customs fees, import duties, or taxes applied by your country's customs office. These charges vary by country and are the buyer's responsibility. Please check with your local customs office before ordering if you're unsure.

For PO boxes, please choose standard shipping. Unfortunately, express shipping is not available to PO box addresses. We do ship to APO/FPO addresses.

Yes. Once your order ships, you'll receive a confirmation email with a tracking link so you can follow your package every step of the way.

We accept returns within 30 days of delivery for unused, unworn items in their original packaging. Please contact us to initiate a return.

We offer free exchanges for size issues within your first order, one time only. For regular returns, return shipping costs are the buyer's responsibility unless the item is defective or we made an error.

Yes. If the size doesn't work out, we're happy to help you exchange. We recommend trying the item on your pet indoors first. If it doesn't fit, contact us within 7 days of delivery for a size exchange.

We're so sorry. Please contact us within 48 hours of delivery with a photo of the issue, and we'll make it right with either a replacement or a full refund, including return shipping.

Yes, international returns are accepted. However, the customer is responsible for return shipping costs and any customs or duties fees incurred. For defective items, we'll cover the return shipping.

Once we receive your return, refunds are processed within 3-5 business days. It may take additional time for the refund to appear in your account depending on your payment provider.

• Machine wash cold, 30°C / 86°F, on a gentle cycle or hand-wash.
• Turn inside out to protect prints and details.
• Use mild detergent, and avoid bleach and fabric softeners.
• Air dry only. Do not tumble dry.
• Do not iron directly on prints or embellishments.

We recommend air drying only. Heat from dryers can shrink the fabric and damage prints or delicate details.

Yes. Our fabrics are designed for easy care. Most stains come off with a gentle pre-treatment and a cold machine wash. Darker colors and prints also hide everyday dirt well between washes.

We accept major credit and debit cards including Visa, Mastercard, and American Express, plus PayPal, Shop Pay, Apple Pay, and Google Pay so you can check out however is most convenient for you.

We process orders quickly, but if you need to cancel or change something, contact us as soon as possible. If the order hasn't shipped yet, we can usually accommodate changes. Once shipped, we'll need to handle it as a return instead.

Yes. Sign up for our newsletter to get a discount on your first order. Follow us on social media for exclusive deals, and keep an eye out for seasonal sales.

We're based in Ningbo, Zhejiang, China, and we ship to pet lovers all around the world.

Each design is created in limited batches to ensure quality control. We prioritize quality over quantity, so every piece is carefully inspected before it reaches you.

Absolutely not. All our products are tested on willing family pets, including our founder's own pets, never through animal testing.

• Email: customer.service@doopiidream.com
• Instagram: dobby_sdream