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* { margin: 0; padding: 0; box-sizing: border-box; } body { font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', 'Helvetica Neue', Arial, sans-serif; background-color: #faf9f6; color: #2c2c2c; line-height: 1.7; padding: 40px 20px; } .container { max-width: 720px; margin: 0 auto; background: #ffffff; padding: 60px 48px; border-radius: 20px; box-shadow: 0 2px 20px rgba(0, 0, 0, 0.04); } .logo { font-size: 22px; font-weight: 600; letter-spacing: 1px; color: #3a3a3a; margin-bottom: 4px; } .logo span { color: #b8a08a; } .tagline { font-size: 14px; color: #999; margin-bottom: 40px; } h1 { font-size: 28px; font-weight: 600; margin-bottom: 4px; color: #1a1a1a; } .last-updated { font-size: 13px; color: #aaa; margin-bottom: 32px; } .intro { font-size: 15px; color: #555; line-height: 1.8; margin-bottom: 36px; padding: 20px 24px; background: #f8f6f3; border-radius: 12px; } h2 { font-size: 18px; font-weight: 600; margin-top: 40px; margin-bottom: 12px; color: #1a1a1a; padding-bottom: 6px; border-bottom: 2px solid #f0ebe4; } p, li { font-size: 15px; color: #444; margin-bottom: 10px; } ul, ol { padding-left: 24px; margin-bottom: 16px; } li { margin-bottom: 6px; } table { width: 100%; border-collapse: collapse; margin: 16px 0 20px; font-size: 15px; } th, td { text-align: left; padding: 10px 14px; border-bottom: 1px solid #eee; } th { background: #f8f6f3; font-weight: 600; color: #333; } td { color: #444; } strong { color: #1a1a1a; } .highlight-box { background: #f8f6f3; border-left: 4px solid #b8a08a; padding: 16px 20px; border-radius: 0 10px 10px 0; margin: 16px 0 20px; font-size: 14px; color: #555; } .tip { font-size: 14px; color: #777; font-style: italic; margin-top: 4px; } .contact { margin-top: 40px; padding: 24px; background: #f8f6f3; border-radius: 12px; text-align: center; } .contact p { margin-bottom: 4px; } .contact a { color: #b8a08a; text-decoration: none; font-weight: 500; } .contact a:hover { text-decoration: underline; } .footer-note { text-align: center; margin-top: 32px; font-size: 13px; color: #bbb; } .footer-note .paw { color: #b8a08a; } @media (max-width: 600px) { .container { padding: 32px 20px; } h1 { font-size: 24px; } table { font-size: 14px; } th, td { padding: 8px 10px; } }

Last updated: June 2026

At Doopii Dream, we pour our hearts into every pet product we design. We want your order to arrive safely and promptly, no matter where you are in the world.

🌍 Where We Ship

We ship worldwide — from our studio to yours.

🚚 Shipping Carriers

We partner with trusted international carriers to ensure reliable delivery:

SF-Express (顺丰国际)
DHL Express
UPS

The carrier for your order will be selected based on your destination and order weight at checkout.

💰 Shipping Costs & Free Shipping

Order Value	Shipping Cost
Under $300 USD	Calculated at checkout (based on destination & weight)
$300 USD or more	FREE Express Shipping 🎉

Free shipping applies to the subtotal after any discounts are applied, before taxes and duties.

⏱ Estimated Delivery Times

Region	Estimated Time
United States & Canada	5–12 business days
Europe	5–12 business days
Asia Pacific	3–8 business days
Australia & New Zealand	7–15 business days
Other Regions	7–20 business days

These are estimates and not guarantees. Customs clearance, weather, or peak seasons may cause delays beyond our control.

📦 Order Processing

Orders are processed within 1–3 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.
You will receive a tracking number via email once your order ships.

🛃 Customs, Duties & Taxes

Doopii Dream is not responsible for any customs duties, import taxes, or brokerage fees incurred upon arrival in the destination country.
These charges are the buyer's responsibility and vary by country.
Please check with your local customs office for an estimate before ordering.

💡 Tip: Some countries offer duty-free thresholds for low-value shipments — we recommend looking into this if you're concerned about additional fees.

🔍 Tracking Your Order

Once shipped, you'll receive a tracking link via email. You can also track your order at any time by:

Visiting Your Account → Orders on our website
Contacting us at customer.service@doopiidream.com with your order number

⚠️ Lost, Damaged, or Delayed Packages

Lost in Transit

If your tracking shows no movement for 15 business days beyond the estimated delivery window, please contact us. We'll investigate with the carrier and arrange a reshipment or refund.

Damaged Upon Arrival

If your package arrives visibly damaged, please:

Take photos of the packaging and the product
Contact us within 48 hours of delivery
We'll arrange a replacement or refund

Delayed Shipments

We understand waiting is hard! While we can't guarantee delivery dates, we'll do our best to help track down your package. Please reach out to customer.service@doopiidream.com and we'll assist.

📍 Incorrect Address

Please double-check your shipping address before completing your order. Doopii Dream is not responsible for packages delivered to incorrectly provided addresses. If you realize you've entered the wrong address, contact us immediately — we may be able to update it before the order ships.